Office Administration


The Office Administration program prepares the student for a career in all types of professional offices.  Students will develop communication, organizational, leadership, and technology skills that prepares them for the high-tech, customer-focused, world-class work environment.  Students will also develop proficiency in the latest Microsoft Office applications, and will have the opportunity to earn certifications in Word, Excel, Access, PowerPoint, and Outlook; that are recognized worldwide.  The Office Administration program offers Associate degree (two-year), Technical Certificate (one-year), and Certificate (18 credit hour) programs.

Through the choices of electives, students may choose to study:

  • Administrative: Administrative assistants, managers, and staff work in an automated office environment addressing current skills in word processing and office procedures.
  • Legal: Legal office administrators perform and coordinate a law office's administrative activities and disseminate information to staff and clients.
  • Medical: The medical office of today requires specific job skills focusing on providing effective customer service to patients, insurance providers, and other physician practices. Medical office administrators are responsible for a variety of administrative and clerical duties necessary to operate a medical office efficiently and effectively.
  • Software Applications: Students studying software applications will develop competencies with word processing, spreadsheets, and databases that will equip them with skills appropriate for most offices.
  • Areas of Customer Service: Program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval.


Microsoft Office Specialist (18 credit hours)

Short-term certificates are sequences of technical and professional courses that are industry focused and designed for workforce preparation. They provide access to targeted, short-term training in a discipline, and completers may sit for specific certification exams. Courses in certificate programs also apply toward technical certificates and associate degree programs in the subject area.

Completion of the Microsoft Office Specialist Certificate leads to employment opportunities, prepares for selected certification examinations in Microsoft Computer Applications (i.e. MS Word, PowerPoint, Outlook, Excel, Access), and leads to completing an AAS degree in Office Administration.

Courses you will take

Gainful Employment Disclosure

Technical Certificates:

Technical Certificate (31 credit hours = 2 semesters)

The Technical Certificate in Office Administration can be earned on the way to acquiring the Associate of Applied Science degree. Many available jobs require advanced education beyond the high school diploma. Technical Certificate programs provide education in conceptual and technical skills for specific occupations. The program content is designed to develop competency in the comprehension of general and technical skills. Certificate programs require mastery of basic reading, writing, mathematical, and quantitative skills. Program and Employment Information

Courses you will take


Your advisor will help you select electives for your program. Statewide electives, Transfer General Education Core (TGEC) electives, and Transfer Cluster electives vary by degree.

Gainful Employment Disclosure


Associate of Applied Science (60 credit hours = 4 semesters)

The Associate of Applied Science (AAS) degree in Office Administration will give you the knowledge and skills for career entry or advancement in a current job. With the electives in this degree, you can choose an area of emphasis such as legal, medical, software applications, administrative and customer services.

Associate of Applied Science degree programs are two-year programs that prepare students for careers, career changes and career advancement. Students who need to take longer to complete the degree because of job or family obligations can take the program over a longer period of time. AAS programs may also prepare students for transfer to four-year institutions. These programs offer education in recognized technical areas and specialties with emphasis on analysis, synthesis and evaluation. The program content, which is approximately 30% general education and 70% professional/technical, provides depth and breadth in conceptual and professional/technical skills. The general education courses equip students with the problem solving, communications, scientific and mathematical skills to compete successfully in the job market. Professional/technical courses equip students with the skills to obtain employment and to advance in the workforce.

Courses you will take

With the OFAD electives in this degree, you can choose an area of emphasis such as administration, legal, medical, software applications, and customer service.

This course schedule is based on full-time attendance for students who have demonstrated college readiness. Please review our course schedules for full-time with college prep courses, part-time and part-time with college prep courses.

Associate of Applied Science - Online (60 credit hours = 4 semesters)

You have the option to earn an Associate of Applied Science degree online. This virtual option provides students with the same content and knowledge as our traditional program but is delivered entirely through our distance education delivery system.

Courses you will take

This course schedule is based on full-time attendance for students who have demonstrated college readiness. Please review our course schedules for full-time with college prep courses, part-time and part-time with college prep courses.

Transfer Degree:

Associate of Science (60 credit hours = 4 semesters)

The Associate of Science degree prepares you for transfer to a university to pursue a baccalaureate degree. The curriculum provides a strong foundation in office administration and liberal arts. The Associate of Science degree in Office Administration transfers to several public and private colleges and universities. Graduates will also earn the Transfer General Education Certificate.

Courses you will take

Transfer Options

To find out information about your transfer options to public and private universities, contact your academic advisor or the Transfer Office at your local Ivy Tech campus. You are also encouraged to contact the university in which you plan to transfer.

This course schedule is based on full-time attendance for students who have demonstrated college readiness. Please review our course schedules for full-time with college prep courses, part-time and part-time with college prep courses.

NOTE: The number of credits required for a degree or certificate is based on students who are program-ready and does not include College Prep courses. Availability of degrees and certificates varies by campus.

Office Administration programs are offered at the following Ivy Tech campuses:


The Office Administration program is offered via Distance Education in Bloomington.


Jeanette Dix
Assistant Professor
Phone: 812-330-6133
Fax: 812-330-6212

Donna K. Young
Professor, School of Business
Department Chair, Business Administration/Office Administration/Human Services
Phone: 812-330-6128
Fax: 812-330-6212

Central Indiana (Indianapolis)
This program is offered in an online format.  Click here for more information.
Columbus (Columbus)
East Central (Anderson, Marion, Muncie)

Danna Bishop
Department Chair
1-800-554-1159 ext. 3419

Kokomo (Kokomo, Logansport)
Barb McFarland, program chair
800-459-0561, ext. 392

Concentrations offered by Kokomo region:

  • Administrative
  • Customer Service
  • Legal
  • Medical
  • Software Applications

Certificates offered by Kokomo region:

  • Microsoft Office Specialist
Lafayette (Lafayette)
Ivy Tech-Lafayette offers a distance education option of study in Office Administration.

Dianna Schuster Stair
Program Chair and Professor, Office Administration
(765) 269-5700

North Central (Elkhart, South Bend, Warsaw)
Software Applications

For information contact:

Rob Hochschild
Room 2133
574-289-7001,  ext. 5364

Northeast (Fort Wayne)
Michelle Hagan-Short, Program Chair
Northwest (East Chicago, Gary, Michigan City, Valparaiso)
Plan of study

The Office Administration program prepares the student for a career in a professional office environment. As the business office relies increasingly on technology, organizations need well-trained, capable individuals to ensure that daily tasks are handled efficiently and effectively. Technical and interpersonal skills are key components that make professionals indispensable in day-to-day operations. Students will study the current Microsoft Office applications including word processing, spreadsheets, databases, desktop publishing, and other communications technologies, allowing them to develop in- demand skills. Microsoft certification exams in Word, Excel, and Access are compulsory Outlook and PowerPoint are optional.

Associate of Applied Science, Associate of Applied Science via Ivy Tech Online, Technical Certificate, Technical Certificate via Ivy Tech Online, short- term Certificate, and short- term Certificate via Ivy Tech Online.

Contact Information:
Mary Banks, Regional Department Chair
East Chicago Campus
Phone: 219-392-3600 ext. 223

Richmond (Richmond)

Prof. Ronald (Ron) M. Oler, Ph.D.
Dept. Chair Office Administration and Supply Chain Management and Logistics
Ivy Tech Community College - Richmond
2357 Chester Boulevard
Richmond IN 47374-1298
Phone: 765-966-2656, ext. 1127  Toll free: 800-659-4562, ext. 1127
Fax: (765) 962-8741

Southeast (Lawrenceburg, Madison)
School of Business - Office Administration

590 Ivy Tech Drive
Madison, IN 47250

Rich Geglein
(812) 265-2580 Ext. 4150
(800) 403-2190 Ext. 4150


50 Walnut Street
Lawrenceburg, IN 47025

Matt Probst
(812) 537-4010 Ext. 5231
(800) 715-1058 Ext. 5231

Southern Indiana (Sellersburg)

Justin Suer
Dean of School of Business
812 542.6873

Melissa Speck
Associate Professor in Office Administration  
812 246.3301 ext 4140

Southwest (Evansville, Tell City)
Office Administration Program Sheet

For more information, please contact Ann Mills, Program Chair, at (812) 429-1451

Wabash Valley (Terre Haute)
Office Administration Program Sheet

Regional Degree Offerings:

  • Associate of Applied Science (AAS) Degree
  • Certificate (C)
  • Technical Certificate (TC)

Areas of Emphasis:

  • Administrative
  • Legal
  • Medical
  • Software

Ivy Institute of Technology Accelerated Office Administration Program


Pam Passen, Program Chair
Office Administration

  • School Systems
  • Health Care Facilities
  • Law Offices
  • Technology Firms
  • Government Offices
  • Call Centers
  • Manufacturing Firms

  • Executive Assistant
  • Administrative Assistant
  • First Line Manager
  • Legal/Office Assistant
  • Software Application Specialist
  • Office Assistant
  • Customer Service Representative