Do you face challenges with electronic communications in your workplace? As e-mail becomes a dominant form of internal and external communications, users should know the advantages and disadvantages, how to choose when to use e-mail as a form of communication, and accepted etiquette to business e-mail. Additionally, it is increasingly becoming more important to manage e-mail systems.

BENEFITS TO YOUR ORGANIZATION

• Improve understanding of using electronic mail

• Build E-service through better external communications

• Enhanced administration of e-mail system

COURSE OBJECTIVES

• E-mail: The Good, the Bad, & the Ugly Put it in Writing:When Written Communication is the Best Alternative

• Business Netiquette: Being a Good E-mmunity Netizen at Work

• E-mail IS Business Writing: Composing Letters, Memos, and Notes at Work

• Managing the Barrage of E-mail: Using a System to Organize, Process, and Declutter

• The Heart and Soul of E-service: Using E-mail to Enhance Customer Service

TRAINING DESCRIPTION

This course will provide the foundation for effective and responsible e-mail use. We will start by setting the stage for understanding the advantages and disadvantages of e-mail followed by simple Internet etiquette guidelines and practices. Participants will learn simple strategies for writing e-mail and managing e-mail. Lastly,we will discuss the importance of external communications and customer service. This course will employ a variety of teaching methods to interactively learn together. Scenarios and E-Buddy activities will encourage learning and participation.

HOURS AND COST

Your Email: Communicate Effectively workshop is a 4 hour training activity, scheduled at your convenience for 10 participants. 0.4 IACET Approved CEUs will be awarded upon successful completion of the workshop. Pricing includes training administration, instruction, NetEffect E-Mail: Communicate Effectively textbook, class handouts and materials, certificate of completion, and an activity evaluation at the conclusion of training.

Suggested Retail Price: $999

(Additional participants may be available at an additional cost)

Request more information online or call 866-IVY-4ACT.

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