Do you have new supervisors? Supervisors who need direction or a better understanding of their responsibilities? The American Management Association has developed proven curriculum that will eliminate the anxiety related to taking a new supervisory level position and provide an invaluable set of tools that will prepare participants for future success.

BENEFITS TO YOUR ORGANIZATION

• Better prepared supervisors
• Idea generation, best practice implementation, and techniques and strategies for supervision
• Time management

COURSE OBJECTIVES

• Make a successful transition from staff to supervisor
• Develop your own leadership style
• Establish a partnership with your boss
• Develop skills to orient, train, coach, and manage employees using self-assessments, action plans, and relevant work examples
• Give feedback to improve performance

TRAINING DESCRIPTION

Filled with expert information on all the basics of the job, from managing time and stress to motivating and counseling employees - First Line Supervision is light on business-school jargon and heavy on real-world guidance. Using self-assessments, action plans, and relevant work examples, it shows you exactly how to apply crucial supervisory skills in your own workplace.

Participants will learn the critical skills to supervise and thrive in a changing workplace environment. We will look at listening habits and communication skills in addition to effective uses of voice mail, e-mail, and the Internet. Additionally, participants will become adept at planning and conducting meetings, resolving workplace conflicts, and managing change.

HOURS

Your First Line Supervision course includes 16 contact hours for up to 15 participants.  Pricing includes training administration, instruction, American Management Association books and handouts, certificate of completion, and an activity evaluation at the conclusion of training.

Request more information online or call 888-999-3639.