Cook Polymer Technology (formerly Sabin Corporation) has been an Ivy Tech partner for more than 20 years. We have employed several graduates in our design team and have other employees training through the workforce program. We were able to work with Ivy Tech on a training program which involved teachers coming to our facility and using our equipment. This type of custom program has been incredibly beneficial to our employees. We believe the staff at Ivy Tech has made the education of our employees easy. We are thrilled to be partnered with Ivy Tech and their workforce programs.
David R. Lessard
Vice President & General Manager
Cook Polymer Technology (Formerly Sabin Corporation)
A Cook Group Company
Prior to its re-opening in 2006, the French Lick Resort embarked on a comprehensive customer service training initiative. We chose to partner with Ivy Tech- Bloomington because of the school’s reputation as a leader in education and training, as well as its nimbleness in customizing programs to suit the resort’s needs. The result of much thought, evaluation and research was a program we called “Five Star Training”. Prior to opening, it was introduced to every employee- incumbents and new alike- and was tremendously influential in our success as we re-opened one of America’s Premier Resort Destinations.
The resort again engaged our partners at Ivy Tech in 2009 to offer what became named “STEP Training” (Steps to Elite Performance). With a particular focus on “front of the house” employees, this training reiterated some of the service themes developed in “Five Star” with additional emphasis on customer engagement and steps toward successful customer interaction. At the conclusion of the STEP training, Ivy Tech assisted in preparation and coordination of certification tests provided by AHLA (American Hotel and Lodging Association). With Ivy Tech's help, our resort team had an excellent pass rate of over 75%, and these certifications gave our employees a true professional certification that they can take pride in knowing they’ve achieved.
Ivy Tech Corporate College has been integral and instrumental in our growth and development as a property and as an organization. The staff have been tremendously helpful in providing expertise and support in whatever way(s) needed. Our expectations have been met time and time again, and we’re proud to have partnered with them on such important projects. Likewise, we look forward to continuing this relationship for years to come, so as to sustain this resort property for future generations to enjoy.
Director of Human Resources
French Lick Resort