Career Information

INDIANA CAREERS AND SALARY INFORMATION

Sample Career Pathway

Employment1 is projected to grow by 12 percent over the 2008-2018 decade, about as fast as the average of all occupations.

The Business Administration degree can prepare you for a variety of occupations.

Occupation Mean Annual Salary2

First line supervisors of office and administrative Support workers $47, 930
Bank Tellers $22, 900
Customer Service Representatives $32,900
Human Resources Assistants $34,790
Shipping, Receiving, and Traffic Clerks $29,660
Insurance Claims and Policy Processing Clerks $34, 290
First line supervisors of retail sales workers $39, 470
Sales Representatives $54,510

NATIONAL CAREERS AND SALARY INFORMATION

OFFICE MANAGER
Median Wage: $45,790
Employment Change: Employment of office and administrative support supervisors and managers is expected to grow about as fast as the average for all occupations through the year 2018. Continuing advances in technology should increase office and administrative support workers' productivity and allow a wider variety of tasks to be performed by people in professional positions.

Job Prospects: Keen competition is expected for jobs as the number of applicants greatly exceeds the number of job openings. Opportunities will continue to be best for those office and administrative support worker supervisors and managers who show leadership and team building skills, and who are able to multitask, communicate well, and keep abreast of technological advances.

EXECUTIVE ASSISTANT
Median Wage: $40,030
Employment Change: Employment of secretaries and administrative assistants is expected to increase by 11 percent, which is about as fast as the average for all occupations, between 2008 and 2018. Projected employment varies by occupational specialty. Above average employment growth in the healthcare and social assistance industry should lead to much faster than the average growth for medical secretaries, while moderate growth in legal services is projected to lead to faster than average growth in employment of legal secretaries. Employment of executive secretaries and administrative assistants is projected to grow as fast as the average for all occupations. Growing industries - such as construction; educational services; healthcare and social assistance; and professional, scientific, and technical services - will continue to generate the most new jobs. Slower than average growth is expected for secretaries, except legal, medical, or executive, who account for about 46 percent of all secretaries and administrative assistants.

Increasing office automation and organizational restructuring will continue to make secretaries and administrative assistants more productive in coming years. Computers, e-mail, scanners, and voice message systems will allow secretaries and administrative assistants to accomplish more in the same amount of time. The use of automated equipment is also changing the distribution of work in many offices. In some cases, traditional secretarial duties as typing, filing, photocopying, and bookkeeping are being done by clerks in other departments or by the professionals themselves. For example, professionals and managers increasingly do their own word processing and data entry, and handle much of their own correspondence. In some law and medical offices, paralegals and medical assistants are assuming some tasks formerly done by secretaries. Also, many small and medium-sized organizations are outsourcing key administrative functions, such as data entry, bookkeeping, and Internet research, to virtual assistants.

Developments in office technology are certain to continue. However, many secretarial and administrative duties are of a personal, interactive nature and, therefore, are not easily automated. Responsibilities such as planning conferences, working with clients, and instructing staff require tact and communication skills. Because technology cannot substitute for these personal skills, secretaries and administrative assistants will continue to play a key role in most organizations.

As paralegals and medical assistants assume more of the duties traditionally assigned to secretaries, offices will continue to replace the traditional arrangement of one secretary per manager with secretaries and administrative assistants who support the work of systems, departments, or units. This approach means that secretaries and administrative assistants will assume added responsibilities and will be seen as valuable members of a team.

Job Prospects: In addition to jobs created from growth, numerous job opportunities will arise from the need to replace secretaries and administrative assistants who transfer to other occupations, including exceptionally skilled executive secretaries and administrative assistants who often move into professional occupations. Job opportunities should be best for applicants with extensive knowledge of computer software applications, with experience as a secretary or administrative assistant, or with advanced communication and computer skills. Applicants with a bachelor's degree will be in great demand to act more as managerial assistants and to perform more complex tasks.

RETAIL STORE MANAGER
Median Wage: $35,310 (includes commissions)
Employment Change: Employment of sales worker supervisors is expected to grow by 5 percent between 2008 and 2018, more slowly than the average for all occupations. Job growth will be limited as retail companies increase the responsibilities of retail salespersons and existing sales worker supervisors, and as the retail industry, overall, grows at a slow rate.

Projected employment growth of sales worker supervisors will mirror, in part, the patterns of employment growth in the industries in which they work. For example, faster growth is expected in the professional, scientific, and technical services industry, as a result of strong demand for the services that this industry provides. Conversely, growth of sales worker supervisors will increase more slowly in the retail sector, in-line with overall industry growth.

Job Prospects: Similar to other supervisor positions, competition is expected for sales worker supervisor jobs over the 2008-18 period. Candidates who have a college degree, and those with experience - as a sales representative, cashier, or customer service representative, for example - will have the best opportunities.

Some job openings over the next decade will occur as experienced supervisors move into higher levels of management, transfer to other occupations, or leave the labor force. However, these job openings will not be great in number since movement into upper management is also competitive.

HUMAN RESOURCES ASSISTANT
Median Wage: $35,750
Employment Change: Employment is expected to decline slowly. Productivity gains from office automation and increases in the use of electronic files will lead to declines in the demand for human resources assistants to do data entry and recordkeeping.

Job Prospects: Applicants may face competition. Job opportunities should be best for those with excellent communication and computer skills and a broad based knowledge of general office functions.

CUSTOMER SERVICE REPRESENTATIVE
Median Wage: $14.36/hr.
Employment Change: Employment of customer service representatives is expected to grow by about 18 percent over the 2008-18 period, faster than the average for all occupations. Providing quality customer service is important to nearly every company in the economy; in addition, companies are expected to place increasing emphasis on customer relationships, resulting in increased demand for customer service representatives. This very large occupation is projected to provide about 400,000 new jobs over the next decade.

Customer service representatives are especially prevalent in the finance and insurance industry, as many customer interactions do not require physical contact. Employment of customer service representatives in this industry is expected to increase 9 percent over the 2008-18 period.

Although technology has tempered growth of this occupation to some degree, it has also created many opportunities for growth. For instance, online banking has reduced the need for telephone banking services. At the same time, however, it has increased the need for customer service representatives who assist users with banking Web sites. Additionally, online services create many new opportunities for customer support representatives as companies that operate on the Internet provide customer service by telephone.

In the past, many companies chose to relocate their customer service call centers in foreign countries, which led to layoffs in some industries. Although many companies continue to offshore some of their customer service jobs, this is becoming less prevalent than in the past. While it continues to be less expensive to hire workers overseas, many companies have found that foreign workers do not have the same cultural sensitivity as those located within the United States.

Job Prospects: Prospects for obtaining a job in this field are expected to be good, with more job openings than jobseekers. In particular, bilingual jobseekers should enjoy excellent opportunities. Rapid job growth, coupled with a large number of workers who leave the occupation each year, should make finding a job as a customer service representative relatively easy.

While jobs in some industries may be affected by economic downturns, customer service representatives are not as vulnerable to layoffs as some other workers. This is, in part, because many customer service representatives work in industries where customers have accounts. While customers may have less money to spend, and as a result may choose to purchase fewer goods or services, they continue to have customer service needs. For instance, during an economic downturn, individuals may have less money in their bank accounts, but they continue to need banking services and customer service from their banks. Nevertheless, companies do attempt to cut costs during such times, so downsizing is still a possibility.

BOOKKEEPER
Median Wage: $32,510
Employment Change: Employment of bookkeeping, accounting, and auditing clerks is projected to grow by 10 percent during the 2008–18 decade, which is about as fast as the average for all occupations. This occupation is one of the largest growth occupations in the economy, with about 212,400 new jobs expected over the projections decade.

A growing economy will result in more financial transactions and other activities that require recordkeeping by these workers. Additionally, an increased emphasis on accuracy, accountability, and transparency in the reporting of financial data for public companies will increase the demand for these workers. Also, new regulations and reporting methods, including the use of International Financial Reporting Standards, should result in additional demand for clerks involved in accounting and auditing. However, growth will be limited by improvements in accounting software and document-scanning technology that make it easier to record, track, audit, and file financial information, including transactions and reports. Moreover, companies will continue to outsource their bookkeeping, accounting, and, in some cases, auditing functions to third party contractors located both domestically and abroad.

Job Prospects: While many job openings are expected to result from job growth, even more openings will stem from the need to replace existing workers who leave. Each year, numerous jobs will become available, as clerks transfer to other occupations or leave the labor force. The large size of this occupation ensures plentiful job openings, including many opportunities for temporary and part-time work.

Clerks who can carry out a wider range of bookkeeping and accounting activities will be in greater demand than specialized clerks. For example, demand for full-charge bookkeepers is expected to increase, because they can perform a wider variety of financial transactions, including payroll and billing. Certified Bookkeepers (CBs) and those with several years of accounting or bookkeeping experience who have demonstrated that they can handle a range of tasks will have the best job prospects.

SALES WORK SUPERVISOR
Median Wage: $35,310 with commissions
Employment Change: Employment of sales worker supervisors is expected to grow by 5 percent between 2008 and 2018, more slowly than the average for all occupations. Job growth will be limited as retail companies increase the responsibilities of retail salespersons and existing sales worker supervisors, and as the retail industry, overall, grows at a slow rate.

Projected employment growth of sales worker supervisors will mirror, in part, the patterns of employment growth in the industries in which they work. For example, faster growth is expected in the professional, scientific, and technical services industry, as a result of strong demand for the services that this industry provides. Conversely, growth of sales worker supervisors will increase more slowly in the retail sector, in-line with overall industry growth.

Job Prospects: Similar to other supervisor positions, competition is expected for sales worker supervisor jobs over the 2008-18 period. Candidates who have a college degree, and those with experience - as a sales representative, cashier, or customer service representative, for example - will have the best opportunities.

Some job openings over the next decade will occur as experienced supervisors move into higher levels of management, transfer to other occupations, or leave the labor force. However, these job openings will not be great in number since movement into upper management is also competitive.

RESTAURANT MANAGER
Median Wage: $46,320
Employment Change: Employment of food service managers is expected to grow 5 percent, or more slowly than the average for all occupations, during the 2008-18 decade, as the number of eating and drinking establishments opening is expected to decline from the previous decade. Despite these reductions in the number of new eating and drinking places, new employment opportunities for food service managers will emerge in grocery and convenience stores and other retail and recreation industries to meet the growing demand for quick food in a variety of settings. Employment growth is projected to vary by industry. Most new jobs will be in full-service restaurants and limited service eating places. Manager jobs will also increase in healthcare and elder care facilities. Self-employment of these workers will generate nearly 40 percent of new jobs.

Job Prospects: In addition to job openings from employment growth, the need to replace managers who transfer to other occupations or stop working will create good job opportunities. Although practical experience is an integral part of finding a food service management position, applicants with a degree in restaurant, hospitality, or institutional food service management will have an edge when competing for jobs at upscale restaurants and for advancement in a restaurant chain or into corporate management.

WAREHOUSE MANAGER
Median Wage: $24.33/hour
Employment Change: The number of wage and salary jobs in the truck transportation and warehousing industry is expected to grow 11 percent from 2008 through 2018, equal to the projected growth for all industries combined.

One of the main factors influencing the growth of the truck transportation and warehousing industry is the state of the national economy. Growth in the industry reflects ups and downs in the national economy. As the national economy grows and the production and sales of goods increases, there is an increase in the demand for transportation services to move goods from their producers to consumers. During economic downturns, on the other hand, the truck transportation and warehousing industry often is one of the first to slow down as orders for goods and shipments decline.

Competition in truck transportation is intense, both among trucking companies and, in some long-haul truckload segments, with the railroad industry. Nevertheless, trucking accounts for the bulk of freight transportation. Warehousing is expected to grow faster than the rest of the industry.

Additional employment growth will result from manufacturers who outsource their distribution functions to trucking and warehousing companies which can perform these tasks with greater efficiency. As firms in other industries increasingly employ the industry's logistical services, such as inventory management and just-in-time shipping, many new jobs will be created. Also, as more consumers and businesses make purchases over the Internet, the expansion of electronic commerce will continue to increase demand for the transportation, logistical, and value-added services offered by the truck transportation and warehousing industry.

Job Prospects: Growth in the truck transportation and warehousing industry should prompt an increase in office and administrative support employment. More dispatchers, stock clerks, and shipping, receiving, and traffic clerks will be needed to support expanded logistical services across the country. Opportunities for those with information technology skills should be excellent.

MARKETING COORDINATOR
Median wage: $108,580
Employment Change: Overall employment of advertising, marketing, promotions, public relations, and sales managers is expected to increase by 13 percent through 2018. Job growth will be spurred by competition for a growing number of goods and services, both foreign and domestic, and the need to make one's product or service stand out in the crowd. In addition, as the influence of traditional advertising in newspapers, radio, and network television wanes, marketing professionals are being asked to develop new and different ways to advertise and promote products and services to better reach potential customers.

Sales and marketing managers and their departments constitute some of the most important personnel in an organization and are less subject to downsizing or outsourcing than are other types of managers, except in the case of companies that are consolidating. Employment of these managers, therefore, will vary primarily on the basis of the growth or contraction in the industries that employ them. For example, if, as is expected, the number of automobile dealers declines over the next decade, these major employers of sales managers will need fewer of them. Employment of marketing managers will grow about as fast as average at 12 percent between 2008 and 2018, and that of sales managers will grow faster than average at 15 percent over the same period.

Advertising and promotions managers are expected to experience little or no change in employment from 2008 to 2018. Despite large declines in the number of advertising managers in recent years, due mainly to the sharp reduction in the number of advertising agencies and newspaper and periodical publishers, which employ the greatest numbers of these managers, advertising and promotions managers are not expected to experience similar declines in the future. Because advertising is the primary source of revenue for most media, advertising departments are less affected in a downturn. An expected increase in the number of television and radio stations and a sharp increase in the amount of advertising in digital media, such as the Internet and wireless devices will generate a need for advertising managers to oversee new and innovative advertising programs. A number of these advertising managers will be self-employed.

Job Prospects: Most job openings for this occupation will be due to the need to replace workers who leave the occupation or retire. However, advertising, marketing, promotions, public relations, and sales manager jobs are highly coveted and are often sought by other managers or highly experienced professionals, resulting in keen competition. College graduates with related experience, a high level of creativity, and strong communication and computer skills should have the best job opportunities. In particular, employers will seek those who have the skills to conduct new types of advertising, marketing, promotions, public relations, and sales campaigns involving new media, particularly the Internet.

SALES REPRESENTATIVE
Median Wage: $70,200
Employment Change: Employment of sales representatives, wholesale and manufacturing, is expected to grow by 7 percent between 2008 and 2018, about as fast as the average for all occupations. Given the size of this occupation, a large number of new jobs, about 143,200, will arise over the projection period. Job growth will result from the continued expansion in the variety and number of goods sold throughout the economy. Because they play an important role in the transfer of goods between organizations, sales representatives will be needed to accommodate this expansion. In addition, as technology continues to progress, sales representatives can help ensure that retailers offer the latest products to their customers and that businesses acquire the tools they need to increase their efficiency in operations.

Employment growth will be greatest in independent sales companies as manufacturers continue to outsource sales activities to independent agents rather than using in-house sales workers. Independent sales agents generally are more efficient, reducing the overhead cost to their clients. Also, by using agents who contract their services to more than one company, companies can share costs of the agents with each other.

Job Prospects: Job prospects will be best for those with a college degree, the appropriate technical expertise, and the personal traits necessary for successful selling. Opportunities will be better in independent sales companies than with manufacturers, who are expected to continue contracting out field sales duties.

Employment opportunities and earnings may fluctuate from year to year because sales are affected by changing economic conditions and businesses' preferences. In addition, many job openings will result from the need to replace workers who transfer to other occupations or leave the labor force.

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition

1. Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Business (administrative service managers)

2. Bureau of Labor Statistics, U.S. Department of Labor, Occupational Employment Statistics, occupational codes #43-000 and #41-000 for the state of Indiana

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