Shipping

Follett ships via Federal Express Ground (Fedex).

For deliveries to APO/FPO military addresses, Follett uses the United States Postal Service. See that section below for rates and delivery times

In stock textbooks are shipped Monday through Friday from our Terre Haute, Indiana warehouse and are processed in the order they arrive. All orders placed before 9:30 AM Eastern time will be shipped the same day unless the order was placed over the weekend. IMPORTANT: Fedex picks up, ships, and delivers packages Tuesday thru Saturday (Except for holidays).

FedEx Tracking numbers are supplied for each order in a Follett automatically generated "Fulfillment E-mail." Please note that because of FedEx's hours of operation, A tracking # supplied on a Friday evening won't be activated until the following Monday morning.

During the beginning of the semester, due to the high volume of orders received, it may take 1-2 business days for us to gather the items on your order and perpare them for shipment.

The number of days for a package to arrive via Fedex Ground is based upon where the package is being shipped to AFTER the package has been picked up by Fedex.

Please reference the map below for standard ground shipping. All areas shaded in red should receive orders next day when shipped regular ground if your order is placed by 9:30 a.m. EST.

After an order is placed, Follett sends an email to the email address that you provided when placing your textbook order. This is an automatically generated email and will contain a Fedex tracking number. Pending your email account settings, the email can be blocked or sent into junk, bulk, or spam folders on your end. Please refer technical questions to your email provider regarding how to configure email filters to allow messages through if you are not getting them.

Once you have a tracking number, you may access the Fedex website at www.fedex.com if you need to resolve delivery problems such as a change of address or to make other arrangements for delivery.

Ivy Tech Community College and Follett are continuously looking for ways to improve upon our customer service. It was becoming more and more common for students to select priority shipping with the expectation of receiving their online orders the next day. Often, the time taken to prepare the orders was not taken into account. We found that students actually have been receiving their online orders at virtually the same time regardless if "ground" or "priority" shipping was selected. To eliminate the possibility of a student paying more money for essentially the same service, the college has chosen to remove priority shipping as an option for online ordering.

Follett ships thousands of orders each month and on occasion a package is lost or damaged in transit. Here's what to do:

Check your email to make sure that your order was shipped. If the order status has been Fulfilled it has been shipped.

Check the Fedex website using the tracking number provided to you from the fulfillment email sent by Follett. They may have already tried to deliver your textbook. Often, the package shows as delivered but left at the front door, for example. Please check the surrounding area, apartment rental offices, etc., before contacting Follett as Follett will direct you to those locations when Follett sees it on Fedex records.

If the order is missing or damaged, contact Follett immediately at either 1076txt3@fheg.follett.com or call Follett at (812) 466-1327 or (866) 714-0002. Follett will initiate a claim with Fedex and determine if Follett needs to send a replacement copy.

On occasions, Follett does not have the book when your order was placed. If Follett is out of stock at the time that your order is placed, Follett will ship immediately any part of the order that is available. Follett will notify you within one business day of the title being on backorder and provide an expected arrival date in the warehouse. If your order is being shipped in multiple shipments, you will not be charged for any additional shipping.

*Please do not re-order backordered items. Doing so will create a 2nd order and you would be charged for twice and receive two items.

If your shipment requires shipping to an international address, you will need to contact the Distance Learning Center for pricing. You can reach them at 1076mgr@fheg.follett.com. Any orders requiring international shipping may be shipped via FedEx International.

For International shipments, we will ship via your instructions. However, keep in mind that the weight of the package, destination country, and customs in that country may delay your shipment. For international shipments, once the package leaves the United States, we are unable to track it further.

Since we have limited ability to track any orders sent to an International destination, we are unable to file any claims for lost, late, or damaged in transit packages. As a result, we are not responsible for reimbursing any textbook or shipping charges to any of these destinations and cannot send any free replacement copies if the package is missing.

You may contact Follett in Terre Haute, Indiana by email or by calling (812) 466-1327 or (866) 714-0002, Monday – Friday 8:00 a.m. – 5:00 p.m. Eastern time (excluding holidays).

With any issue, please include your name, C#, order number, email address, and phone number.

There are three reasons:

1. Follett was unsuccessful in obtaining authorization for your credit card from your bank or your financial aid. Follett will make two attempts and, if they both fail, Follett will cancel the order and notify you via email immediately. The majority of the reasons for the inability for it to authorize is that the credit card and/or expiration date were incorrectly entered at the time the order was placed.
2. You selected as your Textbook New/Used Condition Preference: If my new/used condition selected is unavailable, DO NOT replace the item(s). I understand that the unavailable item(s) will be CANCELED from my order.
3. In the event that a publisher substitutes one ISBN for another, Follett may need to cancel your order for the title you ordered and change it to the title sent by the publisher. In this event, you will receive a cancellation notice for the one book and then receive an email message with a tracking # and indicates that your order has been fulfilled.

Yes. When your order is shipped, inside each package is either an itemized packing list or an itemized receipt stapled to it.

If a problem should arise with your Distance Learning Center Bookstore order, please follow the steps outlined below. If there are any issues, Follett wants to resolve them as quickly as possible in order for you to receive your course materials so that you will better prepared for classes.

With any issue, please include your name, C#, order number, email address, and phone number.

For order cancellations
Please send an email to 1076txt2@fheg.follett.com. If within 24 hours, you have not received a response from this email account or a cancellation email, please resend the email to the above address and include 1076mgr@fheg.follett.com and jray@fheg.follett.com.

For order inquiries
Please send an email to 1076txt3@fheg.follett.com.

For general questions regarding textbooks
Please contact 1076mgr@fheg.follett.com.