Technical Issues

The website at www.ivytech.bkstr.com is part of the efollett network that is also used in over 800 Follett managed bookstores. There are two possibilities as to why you would receive this message:

1. You may have purchased books in the past for a different school and are already registered. Efollett has been online since 1995.
2. You may have registered already but did not purchase any books at that time. When you registered, it locked in your email address and the password used to access the account. Those same logon credentials need to be used each time.

The primary reason for this message is that the email address or password was incorrectly entered or typed. The User Name is not case-sensitive but the password IS case-sensitive. This message will also be displayed if you have not yet registered. Finally, if the password has been changed, the new password needs to be used.

No. Follett's website, www.ivytech.bkstr.com, is separate from Ivy Tech and has different log on requirements. You can however, access the site through Campus Connect. You will need your C# to complete your order if you are using financial aid.

Follett cannot view, modify, or administer passwords from the warehouse. When you log on to www.ivytech.bkstr.com, there is a link, Forgot Your Password. You will be prompted to enter your email address that you registered as your User Name to the site, click Send Password, and it will immediately and automatically send a temporary password to that email address. Copy and paste the temporary password from that email message when you attempt to log on again to www.ivytech.bkstr.com.

In most cases, the temporary password is being typed in wrong. Follett recommends that you copy and paste the temporary password from the email to log on rather than type it. Please be careful not to include any punctuation marks, extra characters, or spaces.

If you are having this problem, please call (812) 466-1327 or (866) 714-0002, Monday through Friday from 8:00 a.m. to 5:00 p.m.

Since your email address is your User Name, if it has changed and you no longer have access to that email address, Follett recommends that you create another account with the new email address. You can edit most all other information but the email address is the primary identifier and cannot be edited.

The most likely reason is that the website is being updated at the same time you are trying to select these same items. This usually lasts only a few minutes. If you are continuing to have this problem, try updating your cache settings. To update your cache settings in Internet Explorer, please follow the guidelines below.

1. Select Internet Options from the Tools drop down menu.
2. Click the General Tab
3. Under the Temporary Internet Files, click the Settings button.
4. Under the heading, Check for newer versions of the stored pages. Select Every visit to the page.
5. Click OK to close the Settings Window.
6. Click OK to close the Internet Options Window.

If the problem still persists, call Follett at (812) 466-1327 or (866) 714-0002 or send Follett an email.

Simply clicking on your browser’s BACK button almost always fixes this situation and it will still hold all of the information from your previous actions intact.

The Ivy Tech Distance Learning Bookstore uses 128-bit encryption SSL technology, which is among the best software available today for secure Internet commerce transactions. It encrypts all of your personal information, including credit card number, name, and address.

When you complete your order online, you will receive a confirmation number as the last step of the ordering process. The number will begin as “10760000....” If you do not have that confirmation, the order did not go through. Immediately upon confirmation of your order, an email is automatically sent containing the confirmation number and the details of your order.

There are two main reasons why you may not be getting Follett's emails:

1. The emails are being sent to the email address that you provided when you registered. If the email address is invalid, obviously, the email will not get to you.
2. The emails are automatically generated and your email provider or internet software may be treating it as spam and filtering them or sending them into a junk, bulk, or deleted folder.

To correct this, Follett strongly encourages you to set your email up to accept the following two addresses:

1076mgr@fheg.follett.com

ivytech@bkstr.com

The email address 1076mgr@fheg.follett.com is the main address that will send the 3 automatically generated emails to track your order’s progress. It is also the email address that will send your temporary password if you request one. If that email address is blocked, your temporary password will not get through.

1076mgr@fheg.follett.com is the email you should use to contact Follett, as all of those emails are read and responded by management.

The other emails from the fheg.follett.com domain are from Follett's Customer Service department to let you know of a refund Follett has accepted or any other general communication regarding your order.

You may contact Follett in Terre Haute, Indiana by email at or by calling at (812) 466-1327 or (866) 714-0002, Monday – Friday 8:00 a.m. to 5:00 p.m. Eastern time (excluding holidays). Extended hours will be offered during the start of the semester and will be posted on the website.