Management and Supervision

ACHIEVING SUPERVISORY EXCELLENCE
(Course ID: SUPV SUP1)
Frontline Leaders are critical to your organization's success. Are they trained to meet the challenges they will face? ASE provides a structured and comprehensive overview and skills training program for first-time and seasoned supervisors.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

BUREAU OF MOTOR VEHICLES
(Course ID: SUPV BMV1)
This course will provide participants an overview, understanding, and application of the role of the Supervisor and how understanding different Behavior Styles are important in the workplace. These topics will include examples that allow students to demonstrate their skill attainment.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

COACHING AND SUPERVISION
(Course ID: SUPV CAS1)
The Coaching and Supervision course exposes the participants to the differences between a manager and a coach in an organization. Coaching focuses on cultivating and growing leaders in an organization. Generally, coaches encourage others to become more competent and help others empower themselves to improve. Coaches focus on enabling others through teaching, observing, correcting, and encouraging constant improvement. Participants will identify their own strengths and weaknesses as a coach, learn to choose the optimal coaching style for a given situation, demonstrate the necessary steps to structure a coaching session, and outline the skills necessary to critique a coaching session. Finally, the participants will identify methods to make employees accountable and motivated by coaching toward an ownership mentality and recognize that creating time and goal-oriented progress plans will guide and improve employee performance. This course is designed for front-line and middle-level managers and supervisors.

Benefits to your organization:

  1. Increases level of professionalism and knowledge of managers and supervisors
  2. Prepares participants to effectively deal with growth and change in your organization
  3. Provides job skills immediately applicable on the job
  4. Develops confidence in those entrusted with supervisory responsibilities

This instructor-led course with reference materials and handouts focuses on the skills and tools needed to help managers and supervisors understand their selves and become more productive in the workplace. This course will focus on the learner and the ability to coach, mentor, and motivate employees in the workplace. The course begins with a pre assessment and ends with a post assessment to document learning.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

CONFLICT MANAGEMENT
(Course ID: SUPV CMG1)
When you deal with people there will be conflict situations, this is normal. The key is to recognize when conflict is occurring and take steps to manage it. This course covers the basic steps to managing conflict and conflict resolution. First and foremost is to recognize when conflict is occurring. It is not always as obvious as a shouting match. Once the conflict situation is confirmed, understanding the behavior of the parties involved and communication are the key elements in starting the resolution process. Successful resolution involves exploring options, choosing one, and evaluating the results. While not always possible, a successful resolution should allow all parties to go away feeling like winners. This course is designed for front-line and middle-level managers and supervisors.
Benefits to your organization:

  1. Increases level of professionalism and knowledge of managers and supervisors
  2. Prepares participants to effectively deal with growth and change in your organization
  3. Provides job skills immediately applicable on the job
  4. Develops confidence in those entrusted with supervisory responsibilities

This instructor-led course with reference materials and handouts focuses on the skills and tools needed to help managers and supervisors understand themselves and become more productive in the workplace. This course will focus on the learner and the ability to coach, mentor, and motivate employees in the workplace. The course begins with a pre assessment and ends with a post assessment to document learning.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

FIRST LINE SUPERVISION
(Course ID: SUPV SUP2)
Participants will learn the critical skills to supervise and thrive in a changing workplace environment. We will look at listening habits and communication skills in addition to effective uses of voicemail, e-mail, and the Internet. Additionally, participants will acquire skills in planning and conducting meetings, resolving workplace conflicts, and managing change.

Filled with expert information on all the basics of the job, from managing time and stress to motivating and counseling employees - rst Line Supervision is light on business-school jargon and heavy on real-world guidance. Using self-assessments, action plans, and relevant work examples, it shows you exactly how to apply crucial supervisory skills in your own workplace.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

FUNDAMENTALS OF SUPERVISION AND MANAGEMENT
(Course ID: SUPV FSM1)
If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management. You will learn how to make a successful transition from employee to manager and you'll learn how to manage your time so that you can deal with the constant demands of a managerial job. You will learn the skills required to delegate responsibility and motivate your employees. A large part of a manager's job involves getting things done through other people, and this course will help you understand how to influence and direct other people's performance.

Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

MANAGING CONFLICT AND GROUP DYNAMICS
(Course ID: SUPV MCD1)
Managing Conflict and Group Dynamics is an interactive workshop that gives leaders proven abilities to prevent or curtail conflict within groups. By understanding the inner workings of groups, how to accelerate group development and how to gain consensus when making proposals to groups, leaders will find it less stressful to facilitate outcomes and are better prepared to lead their group to success.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

MANAGING CUSTOMER SERVICE
(Course ID: SUPV CUS1)
Students will discover the dynamite methods for bringing out the best in teams, measuring customer service, and learning what they need to do to anticipate the needs of their reps and their customers. Students will unlock the power of leading by example and setting new trends for customer service in their growing business. Course includes information on how to evaluate customers and what to do with the data once you have it. The class will help identify how customer service stacks up right now, and how they can build on even the sharpest of service policies. Student will learn how to learn how to communicate, resolve complaints, and foster winning traits in each rep.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

MANAGING ORGANIZATIONAL CHANGE
(Course ID: SUPV CHA1)
Change in today's business environment is imminent. Are you prepared to handle it? How you manage changes in your organization is critical. Oftentimes, employees don't understand why new products, systems, or workflows are necessary. Managers must communicate why changes are taking place so employees understand what's taking place and they are on board with it. The Managing Organizational Change workshop provides strategies for communicating change, gaining commitment, and overcoming barriers and challenges that arise during the process of an organization's evolution.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

MANAGEMENT AND SUPERVISORY INSTITUTE VERSION 2.0
(Course ID: SUPV MSI2)
The Management and Supervisory Institute 2.0 (MSI 2.0) is a high impact, progressive program used to train your most critical personnel: front-line and middle-level managers and supervisors. Many times individuals are moved into supervisory roles with little or no training because they have other key attributes recognized by the organization. While qualified to perform the nuts and bolts of the job, they lack the necessary communication, organization, and motivational skills to effectively get the job done through other people. MSI 2.0 provides manager and supervisors professional development training in communication, leadership, interpersonal skills, and managerial performance. Class participants will be engaged and involved in the following classes while they learn best practices used in other industries and organizations:

  • Your Role Using Extended DISC®
  • Tools of Management
  • Leader, Manager, or Both
  • Results-Oriented Communication
  • Writing for Results
  • Presenting for Understanding
  • Manage and Resolve Conflict
  • Cost-Effective Meetings Business Basics
  • HR Aspects of Supervision
  • Supervisor as Coach
  • Employee Development
  • Presentations: Skills Review

This course begins with a pre assessment and ends with a post assessment to document learning. The course culminates with a final exercise to encapsulate one or more situations participants have encountered in the workplace which will be handled more effectively in the future as a result of the enhanced skills gained in MSI 2.0. As a cohort experience, this capstone exercise solidifies the learning in MSI 2.0 and requires the demonstration of group presentation skills.

Benefits to your organization:

  1. Increases level of professionalism and knowledge of managers and supervisors
  2. Prepares participants to effectively deal with growth and change in your organization
  3. Provides job skills immediately applicable on the job
  4. Develops confidence in those entrusted with supervisory responsibilities

This instructor-led course with reference materials and handouts focuses on the skills and tools needed to help managers and supervisors understand themselves and become more productive in the workplace. Classes are conducted using the cohort model which provides participants the opportunity to learn and grow from counterparts in different positions and industries. This course will focus on the learner and the ability to coach, mentor, and motivate employees in the workplace.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

SUPERVISORY SUCCESS SKILLS
(Course ID: SUPV SSS1)
The Supervisory Success Skills course is designed to start the supervisory development process. This course outlines the key components required of effective supervisors in today's business world. Supervisory Success Skills lays the foundation needed to help first-time supervisors and managers prepare for further supervisory and leadership training and success in your organization. Participants will learn what skills comprise a good supervisor, assess their own personal characteristics that affect their performance, and develop a new awareness of the responsibility and role they each play in their organizations. This instructor-led course with reference materials and handouts uses class discussions and participation to cover the different topics managers and supervisors encounter in the workplace. Active learning activities are used throughout the course to build participants skills and knowledge of the supervisory skills needed for success.

Benefits to your organization:

  1. Prepares managers and supervisors for continued training and growth in your organization
  2. Helps first-time supervisors understand their behavior and what motivates other people

Provides understanding of the tools needed to increase productivity in your organization

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.
.

UTILIZING THE TOOLS OF MANAGEMENT
(Course ID: SUPV TOM1)
In the Utilizing the Tools of Management course, the roles and responsibilities of various positions within most business organizations are reviewed. While these may vary somewhat from one to another, the basics are the same - from the supervisor (short-term) to the board of directors (long-term). There are many tools to help the supervisor become more effective in the job. Some are technical in nature - time management, decision making, delegation, and more. Other tools are often referred to as the soft skills or people skills which involve understanding human behavior and why people do what they do. Mastering the technical skills is usually straight forward, while mastering the people skills takes years of practice. As a manager, your success or failure will most likely be the result of your people skills rather than your technical skills. Understanding your behavior and the behavior and needs of others is the key to developing your people skills. While you can't change this behavior, you can influence what causes the behavior. This two-part course is designed for front-line and middle-level managers and supervisors.

Benefits to your organization:

  1. Increases level of professionalism and knowledge of managers and supervisors
  2. Prepares participants to effectively deal with growth and change in your organization
  3. Provides job skills immediately applicable on the job
  4. Develops confidence in those entrusted with supervisory responsibilities

This instructor-led course with reference materials and handouts focuses on the skills and tools needed to help managers and supervisors understand themselves and become more productive in the workplace. This course will focus on the learner and the ability to coach, mentor, and motivate employees in the workplace. The course begins with a pre assessment and ends with a post assessment to document learning.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

[an error occurred while processing this directive]