Office Skills

ACHIEVING SUCCESS WITH DIFFICULT PEOPLE
(Course ID: SUPV MDP2)
Do you know people whose behavior makes completing even the simplest tasks difficult? Would you like to learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors or family members? Join this class and get helpful information for understanding yourself, solving people problems, and improving your relationships and personal and professional productivity.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

ADMINISTRATIVE ASSISTANT APPLICATIONS
(Course ID: SUPV AAAP)
Discover how economics, accounting, business law, organizational behavior, and management affect administrative assistant responsibilities and activities. Determine how economic forecasting and the world economy affect an enterprise; understand the basics of accounting including the general ledger, the accounting equation, key accounting terms, and the types of accounting; and learn how balance sheets, income statements, cash flow management, and financial controls help keep your organization moving in a positive direction.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

DEVELOPING EFFECTIVE EMPLOYEES
(Course ID: SUPV DEE1)
The Developing Effective Employees course is actually two topics blended into one course. The first half of the course is, training development, employee behavior and performance issues. The course leads the participant through the various steps of performing training needs, analysis and assessment, and then reinforces the materials by offering a comprehensive activity that builds a training process. The second half of the course focuses on employee performance processes and systems. It provides a high-level overview of the various systems that are used in employee performance assessment and offers the participants a variety of tips and techniques that can be used within and without a formal framework. This course is designed for front-line and middle-level managers and supervisors.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

FACILITATING EFFECTIVE MEETINGS
(Course ID: SUPV FEM1)
Understand the fundamentals of business law, contracts, and the principal-agency relationship; discover the forms of business organization and learn about ethics and organizational politics; and understand the basics of international business. Find out how you can successfully plan and exercise control, discover how problem solving and decision making can increase your efficiency and effectiveness, and explore various organizing principles. See the difference between motivation and leadership, discover how to increase creativity, find out how marketing differs from sales, and learn of the finer points of operations management. Understand why effective change management is so vital, and determine how to recruit, evaluate, select, and train team members.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

FAIR, SQUARE AND LEGAL
(CourseID: SUPV FSLEG)
This course is a classic guide to maintaining a legally sound ethically strong workplace. It includes information for organizations seeking to stay within the law and avoid violating the rights of their employees. The course reflects the latest regulations and court decisions, while retaining all the indispensable information that students and employers have depended on for more than a decade.

The book covers the latest discrimination and EEOC guidelines, employee verification, and technology issues. It also updates topics including management best practices and recruitment. Comprehensive and up-to-date, Fair, Square & Legal is still the very best guide to keeping an organization out of hot water.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

KEYS TO EFFECTIVE COMMUNICATION
(Course ID: SUPV KEC1)
This course may help you prepare for the internationally-recognized Certified Professional Secretary® (CPS®) and the Certified Administrative Professional® (CAP®) exam offered by the International Association of Administrative Professionals® (IAAP®).

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

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