Ivy Tech Community College, Richmond
Student Affairs Service Receiver Survey 2009: Student
(Please submit only one survey per person)

Student Affairs encompasses the areas of the Student Affairs Counter, Financial Aid, Admissions, Registrar, Career/Employment Services, Student Support Services, Retention, Marketing, and the Evening Coordinator/Student Life areas. It is very important for Ivy Tech Community College to get feedback about our services from our students. Please take a moment to respond to the questions below.

Where do you take most of your classes?
Student Affairs generally responds to my concerns quickly and effectively
 Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
I do not get the run-around from Student Affairs.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
The counter staff in Student Affairs is courteous and helpful.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
The Financial Aid staff is courteous and helpful.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
The registration process at Ivy Tech is easy and convenient.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
Student Affairs staff goes out of their way to answer my questions or refer me to someone who can.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
The counter staff in Student Affairs provides good customer service.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
The Career & Employment Services office is helpful.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
The Counseling area at Ivy Tech is helpful.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
The publications I received (class schedule, catalog, brochures) were helpful and well done.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
The quality of new student advising I received was high.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
My questions about student organizations and activities are answered.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
The evening coordinator is helpful and courteous.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA

I first heard of Ivy Tech through (check one):
Radio(Station)
Television(Station)
Web
Direct Mail
Newspaper(Which Paper)
Friend
Recruiter
Unemployment or TAA
Other(Please List)


If you chose Radio, please provide the station.

If you chose Television, please provide the station.

If you chose Newspaper, please provide which paper.

If you chose other, please provide some detail.

The Student Affairs staff at Ivy Tech is very interested in providing you with the best service
possible. What can we address to improve our service?
What is Student Affairs doing well?
Please include any other feedback that you think would be valuable and help the Student Affairs
area improve our services to students. Specific information or concerns are most helpful.

Thank you for taking time to complete this service receiver. If you have any question, please contact Tina Smith at 765-966-2656 x 1228