For the Spring 2010 semester, Ivy Tech Community College will change the way that tuition and financial aid refunds are processed and disbursed to eligible students. The College has partnered with Higher One to handle the disbursement of student refunds. Students registered for Spring 2010 classes will be receiving an Ivy Tech Debit Card in the mail. The debit card is one of three options that you may choose to receive your refund:
It is imperative that Ivy Tech has your correct mailing address on file or else you will not receive your new Ivy Tech Debit Card. Please log in to Campus Connect, click the Self-Service Banner link and view/update your address.
Please visit this topic on the Ivy Tech Message Board if you have additional questions.
|Frequently Asked Questions|
|1.||Who is Higher One?|
|Higher One is a financial services company dedicated to serving higher education institutions and their students, faculty, staff, and alumni. Their goal is to make their customers' lives easier by creating convenience and cost savings. Ivy Tech Community College has partnered with Higher One to offer faster delivery of financial aid and tuition refunds to students via the Ivy Tech Debit Card. The Ivy Tech Debit Card is a Debit MasterCard, NOT A CREDIT CARD. It can be used to make purchases at participating merchants that accept Debit MasterCard, get cash at ATMs, pay bills, and more. For more information, visit IvyTechDebitCard.com.|
|2.||How do I get my Ivy Tech Debit Card?|
If you are enrolled for credit classes in the Spring 2010 semester the card will arrive in the mail at the mailing address on file with Ivy Tech Community College.
|3.||When will I receive my Ivy Tech debit card?|
|Cards will be shipped in late November 2009, therefore you should receive your card within 5-7 business days if your address on file is current.|
|4.||Why is it important that my address on file is current?|
|Your Ivy Tech Debit Card will be sent to the mailing address on file with the College. To ensure the College has your correct mailing address, please log in to Campus Connect and click the Self-Service Banner link to verify and/or update your address. If you need to update your address after November 12, 2009 you will need to update it through Campus Connect AND Higher One. If you contact Higher One within 30 days of card issuance, there will be no charge for a new card; after 30 days, there will be a $5.00 charge for a new card.|
|5.||What do I do with my Ivy Tech debit card after I’ve received it?|
|Activate your card at IvyTechDebitCard.com and select your refund preference.|
|6.||What are my refund options?|
If you do not select one of these two refund options, a paper check will be mailed to your primary mailing address on file 21 days after the funds are released by the College. The college's Business Office reviews every financial aid refund for accuracy before it gets released. Our goal is to release your refund as quickly and accurately as possible. However, due to the large number of refunds to verify, it may take several days after posting financial aid to your account for the refund to be released to Higher One.
|7.||When do I get my refund?|
|Your money is not deposited to your Ivy Tech Debit Card upon activation. Higher One will send an email to the address you entered during card activation when your refund has been deposited to your Ivy Tech Debit Card or sent via ACH to your personal bank. You may also sign up for text messages to your cell phone with Mobile Alerts. Normal financial aid disbursement processes apply.|
|8.||What is the OneAccount?|
|The OneAccount is a fully functioning, FDIC Insured, free checking account that allows you to access your refunds quicker and easier than ever before. The OneAccount has no minimum balance, no monthly fees, and free Internet banking features (see the Fee Schedule for more details. Click on the button at the bottom of the page "Additional Fee-Based Services" for additional fees). You may also use the Ivy Tech Debit Card to make purchases anywhere Debit MasterCard® is accepted and withdraw cash with no fees at Higher One ATMs located on or around campus. You can view the details of your OneAccount by accessing your statement online at IvyTechDebitCard.com, or by signing up to receive text messages sent directly to your cell phone with Mobile Alerts.|
|9.||Can I have my refund deposited to another bank account?|
|Yes, you may have your refund deposited to the bank of your choice. In order to do so, select ACH transfer (to other bank) for your refund preference during the activation process and complete, print, and mail the required third party form to the designated address. If you choose this option, you will not be able to use the Ivy Tech Debit Card.|
|10.||Why is it important to select a refund preference?|
|Although you might not currently expect a refund from Ivy Tech, we may have a refund for you in the future. After all, it may be necessary to drop a class, a class may be canceled, or you may simply receive a scholarship or assistance you were not anticipating. Selecting a refund option now gives you control of the refund method and will get any refund to you quickly and efficiently.|
|11.||What happens if I don’t select a refund preference?|
|If you do not select a refund preference, a paper check will be mailed to the primary address on file 21 days after the funds are released by the College.|
|12.||What happens if I do not receive my Ivy Tech Debit Card?|
|If you have not received your card by December 31st, Ivy Tech may not have your current address on file. Begin by logging in to IvyTechDebitCard.com and selecting the "Where’s My Card?" link. Next, enter the requested information and check the address listed. Contact your regional Business Office for assistance in changing your mailing address with Higher One and reordering a card. Be sure to also update your address on Campus Connect. Note: There will be a $5.00 replacement card fee for new cards issued. If you contact Higher One within 30 days of the initial card issuance, there will be no charge for a new card.|
|13.||What happens if I lose my Ivy Tech Debit Card?|
|If your Ivy Tech Debit Card is lost, simply log in to IvyTechDebitCard.com and select "Customer Service" from the main menu followed by "Lost Card." Once you report your card lost, a new card will be sent to the primary address on file with Higher One. You can also contact Higher One Customer Service at 866-629-5570. Note: There will be a $20 replacement fee issued for lost cards that have been activated.|