IT Academy: CompTIA IT Support Specialist

This workforce certification is available for free to qualifying students through the Next Level Jobs program. You are eligible to earn this free certification from Ivy Tech if you fulfill all of the following requirements:

• You are an Indiana resident, and
• You have a high school diploma or GED/High School Equivalency, and
• You have not previously received an associate degree or higher (bachelor's, master's, etc.)

Learn more about Next Level Jobs at Ivy Tech

CompTIA Tech+ is the cornerstone certification for those venturing into tech-related careers. It provides a wide spectrum of foundational tech knowledge and hands-on skills, helping you become confident and tech-savvy. In this class, you'll learn:

**IT Concepts and Terminology:** Grasp the essentials of computing, data significance, and problem-solving.

**Infrastructure:** Equip yourself with the knowledge to manage devices and networks securely.

**Applications**: Understand the workings of software applications and operating systems.

**Software Development:** Get introduced to the basics of coding and software creation.

**Database Fundamentals:** Learn about data management and database interfacing.

**Security:** Gain insights into safeguarding digital information and ensuring privacy and data protection.

**Hardware**: Identifying, using and connecting hardware components and devices, including the broad knowledge about different devices that is now necessary to support the remote workforce

**Operating Systems:** Install and support Windows OS including command line and client support, system configuration imaging and troubleshooting for Mac OS, Chrome OS, Android and Linux OS

**Software Troubleshooting**:Troubleshoot PC and mobile device issues including common OS, malware and security issues

**Networking**:Explain types of networks and connections including TCP/IP, WIFI and SOHO

**Troubleshooting:** Troubleshoot real-world device and network issues quickly and efficiently

**Security**: Identify and protect against security vulnerabilities for devices and their network connections

**Mobile Devices**: Install and configure laptops and other mobile devices and support applications to ensure connectivity for end users

**Virtualization and Cloud Computing**: Compare and contrast cloud computing concepts and set up client-side virtualization

**Operational Procedures**: Follow best practices for safety, environmental impacts, and communication and professionalism