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The ITSP program teaches students the knowledge and skills needed to build and maintain computing systems and their technology. It is designed to prepare students for a professional career in the computer technology field. This program walks through tearing down and rebuilding computers. It also has students work with customer support software and takes them through project management. This program is loaded with hands-on labs and the ability to receive necessary certifications. Students will also learn the skills needed to work with and support a wide range of customers. They will learn how to diagnose computer related issues and walk customers through resolving those issues.

Our Graduates

Our students are able to transfer to a four-year university or can enter the workforce right away. Our graduates are ready to be help desk technicians in almost any industry in any Information Technology Support environment.

Degrees & Certificates

Please select from our list of certificates, technical certificates, and degrees above. A summary of our offerings is below.


IT Help Desk
(22 credit hours = 2 semesters)

IT Help Desk - Online
(22 credit hours = 2 semesters)

IT Support
(19 credit hours = 2 semesters)

IT Support - Online
(19 credit hours = 2 semesters)

Technical Certificates

Technical Certificate
(32 credit hours = 2-3 semesters)

Technical Certificate - Online
(32 credit hours = 2-3 semesters)


Associate of Applied Science
(60 credit hours = 4 semesters)

Associate of Applied Science - Online
(60 credit hours = 4 semesters)

NOTE: The number of credits required for a degree or certificate is based on students who are program-ready and does not include College Prep courses. Availability of degrees and certificates varies by campus.

Program Outcomes

Program Locations

The Information Technology Support program is offered at the Ivy Tech campuses above.